Refund & Cancellation Policy

Website-plan subscriptions

Launch, Growth, and Commerce are monthly subscriptions at the recurring price displayed at checkout. The first successful monthly payment begins a 30-day refund period. During that period, an owner or administrator may use the single Cancel now and refund automatically action in the authenticated customer portal. That action cancels the subscription, ends plan access, and automatically submits a refund of the remaining amount of the original payment, including applicable tax, to the original payment method without separate staff approval.

The 30-day period is measured as 720 consecutive hours from the successful first payment. It applies only once to the first monthly payment for that workspace and associated verified account and Stripe Customer; it does not restart for renewals, plan changes, replacement identities, or later payments. Outside the initial period, cancellation stops future renewal and ordinarily remains effective through the paid billing period without refunding a completed billing period. Duplicate or erroneous billing, failure to provide the purchased service, a written commitment, and nonwaivable legal rights remain reviewable.

Business email subscriptions

CCN Email Starter, Business, and Plus are monthly mailbox subscriptions sold separately from website plans. They are not covered by the 30-day website-plan refund action. Cancel or manage billing in the signed-in customer portal. Cancellation stops future renewal and ordinarily remains effective through the paid billing period without refunding a completed billing period. Duplicate or erroneous billing, failure to provide the purchased mailbox service, a written commitment, and nonwaivable legal rights remain reviewable.

Custom design and fixed-price work

Eligible custom design and fixed-price work may be canceled for a refund within 30 days (720 consecutive hours) after its successful payment. If refunded, access to the custom work ends and CCN retains or removes the refunded deliverables. During those first 30 days, custom deliverables may be reviewed through CCN services but cannot be downloaded, exported, transferred, copied for migration, or taken to another provider.

When the 30-day refund period expires without a refund, the completed paid custom deliverables become eligible for the export or transfer options CCN makes available, subject to third-party licenses, customer-supplied assets, unpaid balances, law, and the agreed scope. Domain registrations and other domain-provider charges are never included with refundable custom work. Duplicate or erroneous billing, failure to provide the purchased service, a written commitment, and nonwaivable legal rights remain reviewable.

Domain services and provider fees

The $149 Domain & DNS Setup service is CCN fixed-price custom work, separate from registration, transfer, renewal, premium-name, registry, registrar, and other provider fees. It follows the 30-day custom-work rule above: an eligible successful payment may be canceled and refunded within 720 consecutive hours. During that period, its customized configuration and deliverables remain review-only and non-portable; a refund ends access and may require CCN to remove or reverse the refunded work. After the period expires without a refund, completed paid work becomes eligible for the available transfer or export options.

A domain search, quote, or payment does not reserve or guarantee a domain. We reconfirm live availability, standard or premium status, transaction type and term, initial and renewal prices, and the final provider price before obtaining your approval. Provider submission may occur immediately after your final purchase confirmation and successful payment. The pre-submission withdrawal opportunity ends when CCN sends the order to the provider, which may happen as soon as you select the final purchase action. Review the exact domain, extension, term, price, renewal price, and premium status before submitting. If you withdraw before provider submission, we refund any collected but uncommitted domain-provider charge in full. A submitted order may remain pending; it is complete only when the provider reports the registration, transfer, or renewal completed or active. If the provider rejects or fails the transaction before completion, we void or refund the affected customer domain charge after reconciliation.

After provider submission, there is no general cancellation or change-of-mind refund right for a domain-provider charge. A completed standard registration or transfer is final and nonrefundable. An OpenSRS renewal order cannot be reversed or refunded once submitted. OpenSRS registry-premium registration, renewal, and transfer fees are nonrefundable once submitted. OpenSRS may permit deletion only for a qualifying new standard gTLD registration within four days, only while deletions remain within 10% of registrations from the prior 30 days, and subject to a processing fee. This narrow provider exception is not a customer cancellation right or refund guarantee. If OpenSRS actually returns or credits a registration fee, CCN refunds the corresponding customer domain-provider charge after reconciliation, less any disclosed provider processing or revocation fee that OpenSRS does not return. This domain rule does not limit refunds for duplicate or erroneous billing, failure to provide the purchased service, a written refund commitment from us, or rights that cannot legally be waived.

Refund processing time

We submit an accepted refund to the original payment method and record the payment, request, decision, and refund transaction. After Stripe accepts our refund request, your bank or card issuer controls when the credit appears and may take several business days. We will never ask you to email a full card number, security code, or online-banking password.

Service failures and disputes

If you believe we failed to provide a purchased service or billed you incorrectly, contact us with the checkout email and order details. We will investigate provider and payment records. Nothing in this policy waives rights that cannot legally be waived.

Contact

Email jeremiah.minardo@collincountynetworks.com or call (469) 837-2333.